We are currently seeking a proactive and motivated Junior IT Help Desk Technician to join our dynamic IT team. This position is perfect for an entry-level IT professional who is enthusiastic about expanding their knowledge and kick-starting their career in a collaborative and innovative environment.Key Responsibilities: Support for specific systems, related software deployments, or IT projects as needed. Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. Supportsthe installation or upgrade of software or devices, sets up user profiles, andr resets passwords. Attends organization's copier and printer maintenance. Responsible for conference room AV equipment support and maintenance.If you think you could fit for this position, please apply and we will reach out to you as soon as possible.THIS POSITION IS ON-SITE IN OUR CARACAS OFFICE.
